Customer Journey Builder
Automate your marketing processes, communicate better, and increase your business growth.
Connect every interaction across email, mobile, WhatsApp, and the web - with sales and service - into a seamless personalized customer experience.
Deliver cross-channel personalised experience at each step of the customer lifecycle by building customer journeys across channels and devices.
Enhance the experience by building personalized customer journeys for your industries
-
Banks
Design journeys to increase account open rates, app installs, app usage, and application completion, enhance customer experience, reactivate dormant leads and increase cross-sell ratios.
-
Lending
Increase application completion rates, automate qualification, reactivate dormant leads, build up-sell/cross-sell and customer experience journeys, shorten onboarding cycle, and more.
-
Insurance
Build optimal prospect and customer lifecycle journeys for all your insurance products and all your distribution channels – STP, bancassurance, agencies, field agents, and other intermediaries.
-
Higher Ed
Sketch student journeys right from inquiry to screening, application processing, enrolment, and placement. Guide students based on their intent to ensure lower drop-off rates.
-
Edtech
Build intelligent student journeys to match your intelligent edtech apps. Increase new student acquisition rates, app installs and reinstalls, app usage, and more. Sell more subscriptions faster.
-
Other B2C Businesses
Large B2C and B2B marketplaces, real estate, healthcare, & automotive are some of the others that trust our CRM to build their customer experience journeys, no matter how easy or complex.
Find the moments and use them to power your relationship with your customer
Identify any event as a trigger and guide them down the path you wish them to take. Understand the intent of your customers from lead attributes, browsing behavior, or purchase history, and send automated personalised communication via the right channels – text, email, WhatsApp, or manual intervention by a call center/sales agent.
Get a 360-degree prospect and customer View
Build comprehensive profiles of your customer from multiple touch points such as contact information, communication history, social media profiles, personal interests, points of engagement, lead scores, and related tasks and notes. Have access to all of this information on a single view page.
Build customer journeys with no-code
Offer the best possible customer experience across unified channels and touchpoints by integrating personalization. Create unlimited flows to help with time-consuming tasks and avoid human error. Build automated workflows within minutes with our intuitive drag-and-drop editor.
